DELIVERY POLICY
What customers should expect.
The exact scope, timing, and included revisions depend on the selected plan
or the written custom project agreement.
1. Digital delivery only
FULLPRIZ LLC provides digital services. We do not sell or ship physical products.
Deliverables may be provided through:
- Email
- Secure download links
- Cloud platforms
- Project-management tools
- Source-code repositories
- Deployment to customer-authorized systems
2. When service begins
Service begins after successful payment and after FULLPRIZ receives the information,
approvals, credentials, or access needed to perform the request.
Delays caused by missing information, unavailable systems, or delayed customer
feedback may change the delivery date.
3. Monthly support plans
Monthly plans cover small-scope technical support, workflow reviews, automation
assistance, and related tasks within the plan limits.
Requests that exceed the plan scope may require a separate written quote.
4. Custom software projects
Custom development follows the milestones, estimated dates, fees, and responsibilities
stated in the written proposal or statement of work.
Changes to requirements may require a revised timeline and additional fees.
5. Customer responsibilities
Customers are responsible for providing:
- Accurate project information
- Lawful content and materials
- Required system access
- Timely approvals and feedback
- Authorization to use third-party systems
6. Review and acceptance
Customers should review delivered work promptly. Scope-related issues should be
reported within 7 calendar days unless a different review period is stated in writing.
Requests made after acceptance or outside the agreed scope may be treated as new work.