Refund Policy

1. Scope of this Policy

This Policy applies to fees paid to FULLPRIZ LLC for monthly service plans, discovery and planning services, custom software development, AI automation, system integrations, technical support, maintenance, consulting, and related digital services.

A signed proposal, statement of work, order form, invoice, or other written agreement may contain project-specific refund terms. If there is a conflict, the signed project-specific agreement controls, subject to mandatory law.

2. Core Refund Principles

FULLPRIZ applies the following principles:

• We review refund requests fairly and in good faith.
• We do not promise automatic refunds for completed or substantially performed work.
• We may correct a valid scope-related problem before issuing a refund.
• Mandatory consumer rights are preserved.
• Approved refunds may be full or partial depending on work performed and costs incurred.

3. Monthly Plan Refunds

Monthly plans cover recurring technical support, workflow assistance, integration guidance, and other services described on the Pricing page or in the applicable agreement.

Monthly plan fees generally provide access to support capacity and service availability during the applicable service period, whether or not the Customer uses every available request.

4. New Plan Refund Requests

A new monthly plan may be eligible for a refund if the Customer requests it within 7 calendar days of the plan start and all of the following are true:

• No support request has been submitted or accepted.
• No onboarding, configuration, review, or technical work has started.
• No Deliverable, consultation, or access benefit has been provided.
• No third-party cost has been incurred for the Customer.
• The request is not abusive, fraudulent, or part of repeated refund activity.

Where work has already started, we may deduct the reasonable value of services performed and non-cancellable costs, or decline the refund where permitted by law.

5. Monthly Plan Renewals

Renewal-period fees are generally non-refundable once the new service period begins because service capacity and support availability are reserved for that period.

We may approve an exception where:

• The renewal resulted from a documented billing error.
• The Customer submitted a timely cancellation request that was not processed correctly.
• No service was used during the renewed period and the request was made promptly.
• Mandatory consumer law requires a refund.

Customers should cancel at least 2 business days before the next renewal date.

6. Custom Software, AI Automation, and Integration Projects

Custom projects involve reserved development capacity, discovery, planning, design, implementation, testing, and third-party dependencies. Refunds are therefore determined by the written project agreement and the stage reached when cancellation or a refund request is received.

7. Deposits and Advance Fees

A deposit may reserve project capacity, cover discovery, or secure third-party resources. Unless a written agreement states otherwise, deposits are refundable only to the extent that they exceed:

• Work already performed.
• Reserved development or consultation time.
• Non-cancellable third-party expenses.
• Reasonable administrative and onboarding work.

8. Milestone Fees

Milestone fees correspond to defined portions of a Project. Once a milestone is delivered, accepted, used, or deemed accepted under the applicable agreement, the amount allocated to that milestone is generally non-refundable.

If a milestone materially fails to match the written scope, FULLPRIZ will first assess whether correction or re-performance is appropriate.

9. Discovery, Audits, Workshops, and Technical Planning

Discovery calls, requirements workshops, audits, architecture reviews, workflow analysis, feasibility assessments, and written technical plans are professional services.

These services are non-refundable once performed or substantially performed, even if the Customer decides not to proceed with later development.

10. Third-Party Costs and Licenses

Amounts paid or committed to third-party providers are non-refundable unless the provider returns those amounts to FULLPRIZ. Examples include:

• Hosting, cloud infrastructure, domains, or software licenses.
• API, communications, database, or automation platform fees.
• Contractor, specialist, or security-review costs approved for the Project.
• Paid templates, plugins, data services, or development tools.

11. Service Quality Concerns and Scope-Related Issues

If you believe a Deliverable does not match the selected plan or written scope, contact us promptly and provide:

• The invoice, plan, or Project reference.
• A clear description of the issue.
• Relevant screenshots, logs, examples, or expected behavior.
• The date the issue was first noticed.

We may review, reproduce, correct, re-perform, or propose another reasonable remedy. A preference change, new feature request, or misunderstanding not supported by the written scope is not automatically a refund issue.

12. Duplicate Charges

Verified duplicate charges for the same service and service period will be refunded or credited, unless one charge corresponds to a separate authorized service.

13. Billing Errors

Report suspected billing errors to support@fullpriz.com promptly. We will review our records and, where appropriate, issue a correction, credit, partial refund, or full refund.

14. EU, EEA, and Netherlands Consumer Rights

If you use the Services as a consumer rather than for business purposes, mandatory European consumer law may provide a 14-day withdrawal right for distance service contracts, subject to exceptions and rules concerning services started during that period.

If you expressly ask FULLPRIZ to begin service during a statutory withdrawal period, mandatory law may affect the refundable amount for work already performed.

Where a service has been fully performed after the legally required express request, consent, and acknowledgement, the withdrawal right may end where applicable law permits.

Nothing in this Policy removes mandatory consumer rights. Business customers do not generally receive consumer withdrawal rights.

15. Partial Refunds and Service Credits

Depending on the circumstances, FULLPRIZ may offer:

• A partial refund reflecting the unused portion of a service.
• A service credit toward future work.
• Correction or re-performance of the affected Deliverable.
• An extension of support or service time.

Credits are not cash, may be non-transferable, and may expire according to the terms stated when issued.

16. Non-Refundable Amounts

Except where mandatory law requires otherwise, the following are generally non-refundable:

• Completed services and accepted Deliverables.
• Discovery, consulting, workshops, and audits already performed.
• Consumed service periods.
• Reserved development or support capacity.
• Approved milestone fees.
• Third-party costs, licenses, and usage charges.
• Work made unusable by Customer changes, misuse, or unauthorized modification.
• Delays or failures caused by Customer systems or third-party providers.
• Requests based only on changed preferences or budget after work starts.

17. How to Request a Refund

Send a written request to support@fullpriz.com containing:

• Customer or company name.
• Email associated with the service.
• Invoice, plan, or Project reference.
• Service date or relevant billing period.
• Reason for the request.
• Any relevant evidence.

We may ask for additional information to verify identity, prevent fraud, or understand the request.

18. Review and Processing Time

We normally acknowledge refund requests within 1 business day. Complex requests may require additional review.

After a refund is approved, the time required for the refund to appear may vary depending on the financial institution or service used by the Customer.

19. Refund Method

Approved refunds are normally returned through the same channel used for the original transaction where reasonably possible and permitted by law.

If that channel is unavailable, FULLPRIZ may use another lawful method after appropriate verification.

20. Taxes, Exchange Rates, and Fees

Refund treatment for taxes depends on applicable law and the original transaction. Currency conversion, bank fees, and exchange-rate differences may be controlled by third-party financial institutions and may not be recoverable from FULLPRIZ.

21. Fraud, Abuse, and Misuse

We may deny or delay a refund request where we reasonably suspect fraud, identity misuse, abuse of the refund process, unauthorized activity, repeated refund behavior, or material violation of the Terms of Service.

We may request additional verification or cooperate with lawful authorities where required.

22. Exceptions and Discretionary Remedies

FULLPRIZ may grant an exception or goodwill remedy in an individual case. Doing so does not create an obligation to grant the same remedy in another case and does not amend this Policy.

23. Changes to this Refund Policy

We may update this Policy to reflect changes in services, billing arrangements, business practices, or legal obligations. The current version will be published on this page with an updated effective date.

24. Contact Information