Privacy Policy

1. Scope of this Privacy Policy

This Policy applies to personal information processed through https://fullpriz.com/, our contact forms, customer communications, project onboarding, support interactions, and delivery of our digital services.

It does not apply to third-party websites or services that have their own privacy policies, even when we link to or integrate with them.

2. Company and Data Controller Details

FULLPRIZ LLC is the organization responsible for deciding why and how personal information covered by this Policy is processed, except where another party acts as an independent controller.

3. Personal Information We May Collect

3.1 Identity and contact information

• Name, company name, job title, and business contact details.
• Email address, telephone number, business address, and country.
• Account, service, or customer reference information.

3.2 Project and service information

• Project requirements, workflow descriptions, support requests, and preferences.
• Information you provide during onboarding, discovery, or technical support.
• Files, records, credentials, or system information you choose to provide for a project.

3.3 Technical and usage information

• IP address, browser, device type, operating system, referring page, and timestamps.
• Pages viewed, buttons used, errors, security logs, and website performance data.
• Cookie identifiers and consent preferences where cookies are used.

3.4 Communications

• Emails, contact-form messages, support correspondence, call notes, and feedback.
• Records needed to investigate complaints, misuse, fraud, or security incidents.

Please do not provide sensitive personal information unless it is genuinely necessary for an agreed service and we have confirmed an appropriate method for handling it.

4. How We Collect Personal Information

We may collect information:

• Directly from you when you contact us, submit a form, engage our services, or request support.
• From your employer or an authorized representative when they engage us.
• Automatically through website, security, hosting, cookie, and analytics technologies.
• From communication providers, cloud platforms, or project tools used to deliver services.
• From public business sources when reasonably necessary to respond to a business inquiry or prevent fraud.

5. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and provide pre-contract information.
• Create proposals, agreements, service records, and customer records.
• Onboard customers and deliver software, automation, integration, and support services.
• Communicate about project status, service updates, renewals, and support.
• Authenticate access, maintain logs, protect systems, and prevent fraud or misuse.
• Diagnose errors, improve reliability, analyze website performance, and develop services.
• Comply with accounting, legal, regulatory, and contractual obligations.
• Establish, exercise, or defend legal claims.
• Send marketing communications where permitted and subject to your choices.

6. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar law applies, we rely on one or more of the following legal bases:

• Contract: processing needed to provide a requested service or take steps before entering a contract.
• Legitimate interests: operating, securing, supporting, and improving our business and services, provided those interests are not overridden by your rights.
• Legal obligation: complying with accounting, regulatory, sanctions, fraud-prevention, or lawful disclosure requirements.
• Consent: where we ask for consent, including certain cookies or marketing communications.

Where consent is the basis, you may withdraw it at any time without affecting processing that occurred before withdrawal.

7. Cookies and Similar Technologies

Our website may use strictly necessary cookies to operate, secure, and remember essential settings. Subject to your consent where required, we may also use analytics or preference technologies to understand website usage and improve performance.

You can control cookies through the cookie banner, where available, and through your browser settings. Blocking necessary cookies may affect website functionality.

8. How We Share Personal Information

We may share information with:

• Website hosting, cloud infrastructure, email, analytics, security, and communication providers.
• Project-management, development, support, and authorized integration providers.
• Professional advisers such as accountants, lawyers, auditors, and insurers.
• Government bodies, courts, regulators, or law-enforcement authorities where legally required.
• A buyer, investor, successor, or adviser in connection with a merger, financing, restructuring, or sale.

Providers receive only the information reasonably necessary for their role and are expected to protect it under contract or applicable law. We do not sell personal information for money.

9. International Data Transfers

FULLPRIZ LLC is established in the United States and may use service providers operating in the United States or other countries. As a result, personal information may be processed outside your country.

Where required by applicable law, we use recognized safeguards for international transfers, which may include adequacy decisions, standard contractual clauses, contractual commitments, and supplementary security measures.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, customer support, security, accounting, legal, and dispute-resolution requirements.

Retention periods may vary according to:

• The duration of the customer relationship or project.
• The type and sensitivity of the information.
• Contractual, legal, and accounting requirements.
• Fraud, security, complaint, or litigation risk.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely archive it as appropriate.

11. Information Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Measures may include:

• Access restrictions and role-based permissions.
• Secure authentication and password practices.
• Encryption in transit where supported.
• Logging, monitoring, backups, and security updates.
• Vendor review and contractual confidentiality obligations.
• Incident assessment and response procedures.

No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion in certain circumstances.
• Request restriction of processing.
• Object to processing based on legitimate interests or direct marketing.
• Request portability of certain information you provided to us.
• Withdraw consent where processing is based on consent.
• Complain to the competent data-protection authority.

To exercise a right, email support@fullpriz.com. We may ask for reasonable information to verify your identity and protect your data. We aim to respond within the period required by applicable law.

Residents of the Netherlands may also contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if they believe their rights have been infringed.

13. Marketing Communications

We may send service-related messages that are necessary to manage your inquiry, account, project, security, or support request.

Promotional emails are sent only where permitted. You may unsubscribe through the message or contact us. Opting out of marketing does not stop essential service communications.

14. Children’s Privacy

Our business services are intended for organizations and adults. They are not directed to children under 16, and we do not knowingly collect personal information from children for marketing or customer accounts.

If you believe a child has provided personal information, contact us so we can review and take appropriate action.

15. Changes to this Privacy Policy

We may update this Policy to reflect changes in our services, providers, legal obligations, or privacy practices. The revised version will be published on this page with an updated effective date.

Where a change materially affects how we use personal information, we may provide additional notice when reasonably appropriate.

16. Contact Us

For privacy questions, requests, or complaints, contact: