Terms of Service

1. Agreement to These Terms

By visiting our website, submitting an inquiry, accepting a proposal, selecting a plan, or using any FULLPRIZ service, you agree to these Terms, our Privacy Policy, Refund Policy, Cancellation Policy, and Service Delivery Policy.

If you accept these Terms for a company or organization, you confirm that you have authority to bind that entity. In that case, “you” and “Customer” refer to that entity.

2. Definitions

• FULLPRIZ, we, us, or our: FULLPRIZ LLC.
• Customer or you: the person or organization using or requesting a Service.
• Services: software development, AI automation, system integration, technical support, consulting, maintenance, and related digital work.
• Monthly Plan: a recurring support or service plan with defined limits and service terms.
• Project: a custom engagement governed by a Proposal or Statement of Work.
• Proposal or SOW: a written document describing scope, fees, assumptions, deliverables, responsibilities, and timing.
• Deliverables: the digital work product specifically listed in the applicable agreement.
• Business Day: Monday through Friday, excluding U.S. federal holidays and other announced closure days.
• Third-Party Service: software, API, hosting, cloud, communications, or another service supplied by an outside provider.

3. Eligibility and Business Accounts

You must be legally capable of entering into a contract. Our services are intended primarily for businesses, professionals, and organizations.

You must provide accurate contact and project information and keep it current. We may request reasonable verification before accepting a request or beginning work.

4. Description of Services

FULLPRIZ may provide:

• Custom software and web application development.
• AI-powered workflow automation and internal assistants.
• API, CRM, database, and system integrations.
• Technical support, maintenance, monitoring, and optimization.
• Discovery, planning, technical review, and consulting.

All services are delivered digitally. No physical goods are sold or shipped. Features, limits, response times, and deliverables depend on the selected plan or written project agreement.

5. Proposals, Statements of Work, and Project Scope

Custom work begins only after the parties approve a written Proposal, SOW, order form, or equivalent agreement. It may include:

• Project objectives and deliverables.
• Milestones and estimated timeline.
• Fees and project schedule.
• Customer dependencies and required access.
• Included revisions and acceptance criteria.
• Support, maintenance, and handover terms.

Anything not expressly included is outside scope. Estimates are based on information available when the proposal is prepared.

6. Change Requests and Out-of-Scope Work

A request that changes features, integrations, workflow, users, design, data, acceptance criteria, or delivery requirements may be treated as a change request.

We may provide a revised quote, timeline, milestone plan, or separate proposal. We are not required to perform out-of-scope work without written approval.

7. Customer Responsibilities

You agree to:

• Provide complete and accurate requirements.
• Provide lawful content, data, credentials, licenses, and permissions.
• Respond to questions and approve milestones without unreasonable delay.
• Maintain backups of important business data.
• Review deliverables and report issues within the stated review period.
• Use the Services lawfully and according to documentation.
• Secure your own accounts, passwords, devices, and staff access.

FULLPRIZ is not responsible for delays or errors caused by incomplete information, missing access, inaccurate instructions, or Customer-controlled systems.

8. Timelines, Dependencies, and Delays

Dates are estimates unless expressly stated as guaranteed in writing. Timelines begin when the required project information, approvals, and access have been received and the request has been confirmed as within scope.

Delivery dates may change because of scope changes, Customer delays, third-party outages, API restrictions, security reviews, unexpected technical conditions, force majeure events, or other dependencies outside our reasonable control.

9. Monthly Support Plans

Monthly plans provide access to defined support capacity during each service period. Plan limits and included services are described on the Pricing page or in a written agreement.

Unless expressly stated otherwise:

• Unused requests, hours, or benefits do not automatically roll over.
• Requests must be reasonably deliverable within the selected plan.
• Large or complex work may require a separate custom quote.
• Service levels and priority depend on the selected plan.

We will provide notice of material changes to plan terms where required by law or agreement.

10. Fees, Currency, and Taxes

Service fees are shown on the Pricing page or in the applicable proposal, quote, or agreement. Customers are responsible for applicable taxes, duties, currency conversion costs, and similar charges unless the law or written agreement states otherwise.

11. Digital Service Delivery

Services and Deliverables may be provided through email, secure links, cloud systems, customer-authorized environments, source-code repositories, project tools, or other agreed digital methods.

Detailed delivery terms appear in our Service Delivery Policy and any applicable SOW.

12. Review, Testing, and Acceptance

You must review Deliverables promptly. Unless a different period is stated in writing, you should report a material scope-related issue within 7 calendar days of delivery.

A Deliverable may be considered accepted when:

• You confirm acceptance in writing.
• You use it in production or for business operations.
• The review period expires without a documented material objection.
• You request new features or work outside the agreed scope.

We will assess valid scope-related issues and may correct them before considering other remedies.

13. Cancellation

Cancellation of a monthly plan normally takes effect at the end of the current service period, unless a different rule is stated in writing. Custom Projects may be cancelled according to the applicable SOW or Cancellation Policy.

Completed work, reserved time, accepted milestones, licenses, and non-cancellable third-party costs may remain chargeable where permitted by the applicable agreement and law.

14. EU and EEA Consumer Right of Withdrawal

If you are an eligible consumer in the European Union or European Economic Area, mandatory law may give you a 14-day right to withdraw from a distance service contract.

If you ask us to begin providing a service during the withdrawal period, mandatory law may affect the amount refundable for work already performed. Where the law permits the withdrawal right to end after full performance, we will seek any express request, consent, and acknowledgement required by law.

These Terms do not remove mandatory consumer rights. Contact support@fullpriz.com to submit a withdrawal request.

15. Refunds

Refund eligibility is governed by our Refund Policy, the applicable SOW, and mandatory law. In general, completed work, delivered milestones, used service periods, reserved time, and non-refundable third-party costs may not be refundable.

16. Intellectual Property

16.1 FULLPRIZ materials

FULLPRIZ retains ownership of its pre-existing code, frameworks, templates, methods, libraries, documentation formats, know-how, tools, and general reusable components.

16.2 Custom Deliverables

Ownership or licensing of custom Deliverables is defined in the applicable SOW. Any transfer of ownership occurs according to the terms stated in that written agreement.

16.3 Customer materials

You retain ownership of materials you provide. You grant FULLPRIZ a limited right to use them only as necessary to perform, secure, support, and document the Services.

16.4 Open-source and third-party components

Deliverables may contain open-source or third-party components governed by separate licenses. Those licenses continue to apply.

16.5 Feedback

If you provide suggestions or feedback, we may use it to improve our services without identifying you or disclosing your confidential information.

17. Third-Party Services, APIs, and Platforms

Services may depend on third-party providers. Their availability, pricing, security, terms, APIs, functionality, and policies are outside FULLPRIZ’s control.

We are not responsible for third-party outages, discontinued features, account suspension, policy changes, data loss, or incompatibility, except to the extent directly caused by our breach.

18. Confidentiality

Each party will use reasonable care to protect non-public business, technical, financial, or operational information received from the other party and will use it only for the engagement, except where disclosure is required by law.

Confidentiality does not apply to information that is public through no breach, independently developed, lawfully received from another source, or already known without restriction.

19. Security and Data Handling

We use reasonable safeguards appropriate to the agreed service. Customers remain responsible for their own security configuration, access management, employee behavior, backups, and legal basis for data supplied to us.

Additional security, privacy, or data-processing terms may be required for Projects involving sensitive or regulated data.

20. Acceptable Use

You must not use the website or Services to:

• Violate law, sanctions, export restrictions, or third-party rights.
• Commit fraud, impersonation, deception, or unauthorized surveillance.
• Create, distribute, or operate malware or facilitate unauthorized access.
• Infringe intellectual property or privacy rights.
• Abuse infrastructure, interfere with systems, or bypass security controls.
• Use AI outputs as the sole basis for legally or financially significant decisions without appropriate human review.

21. Limited Warranty and Disclaimers

We warrant that we will perform professional services with reasonable care and skill. If a Deliverable materially fails to match the written scope and you notify us within the applicable review period, our primary remedy may be to re-perform or correct the affected work.

Except for express written commitments and rights that cannot be excluded by law, the website and Services are provided “as is” and “as available.”

We do not guarantee:

• Uninterrupted or error-free operation.
• Compatibility with every system or future third-party update.
• Specific revenue, savings, growth, conversion, or business results.
• That AI-generated output will always be complete, accurate, or suitable without review.

22. Limitation of Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, willful misconduct, or other mandatory legal responsibility.

To the maximum extent permitted by law, FULLPRIZ is not liable for indirect, incidental, special, exemplary, punitive, or consequential losses; loss of profits, revenue, goodwill, opportunity, or anticipated savings; or loss caused by third-party systems.

To the maximum extent permitted by law, FULLPRIZ’s total aggregate liability arising from an affected Service will not exceed the fees charged by FULLPRIZ for that affected Service during the three months immediately before the event giving rise to the claim, unless a written agreement states a different cap.

23. Indemnification

To the extent permitted by law, a business Customer agrees to defend and indemnify FULLPRIZ against third-party claims arising from:

• Customer-provided content, data, instructions, or systems.
• Customer’s unlawful or unauthorized use of the Services.
• Customer’s breach of these Terms or third-party rights.

This section does not apply to consumers where prohibited by mandatory law.

24. Suspension

We may suspend affected Services where reasonably necessary because of unlawful use, security risk, abuse, sanctions concerns, third-party platform restrictions, or material breach.

Where practical, we will provide notice and an opportunity to correct the issue.

25. Termination

Either party may terminate according to the applicable Monthly Plan, SOW, Cancellation Policy, or mandatory law. We may terminate immediately for serious unlawful conduct, fraud, security threats, or repeated material breach.

Provisions concerning fees, intellectual property, confidentiality, disclaimers, liability, disputes, and other provisions intended to survive will remain effective.

26. Force Majeure

Neither party is liable for delay caused by events beyond reasonable control, including natural disasters, war, civil unrest, government action, internet failure, cyberattack, utility interruption, labor disruption, epidemic, or major third-party infrastructure outage.

27. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Kentucky and applicable United States federal law, without regard to conflict-of-law rules, except where mandatory consumer law requires otherwise.

Before starting formal proceedings, the parties should attempt in good faith to resolve the dispute by contacting support@fullpriz.com.

For business Customers, courts located in Kentucky may have jurisdiction unless a written agreement specifies another lawful forum. Consumers retain any mandatory right to bring claims in their country of residence.

28. Mandatory Consumer Rights

Nothing in these Terms limits rights that cannot legally be waived. If you use the Services as a consumer in the Netherlands, EU, EEA, UK, or another jurisdiction with mandatory consumer protections, those protections continue to apply.

If any provision conflicts with mandatory consumer law, that provision applies only to the maximum extent permitted, and the remainder of the Terms remains in effect.

29. General Provisions

29.1 Electronic communications

You agree that agreements, notices, proposals, and records may be delivered electronically.

29.2 Assignment

You may not assign an agreement without our written consent. FULLPRIZ may assign an agreement in connection with a restructuring, financing, merger, or sale, subject to law.

29.3 Independent contractors

The parties are independent contractors. These Terms do not create employment, partnership, agency, fiduciary, or joint-venture relationships.

29.4 No third-party beneficiaries

Unless expressly stated, these Terms do not grant rights to third parties.

29.5 Severability

If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions continue in effect.

29.6 Waiver

Failure to enforce a provision is not a waiver of future enforcement.

29.7 Entire agreement

These Terms, applicable policies, and any signed SOW or order form form the complete agreement for the relevant Service and replace prior discussions on the same subject.

29.8 Order of priority

If documents conflict, the signed SOW or order form controls for the specific Project, followed by these Terms, then the website policies, unless mandatory law requires otherwise.

29.9 Updates

We may update these Terms. The updated version becomes effective when published, except where additional notice or consent is legally required.

30. Contact Information